Business Development Manager

KEY DUTIES & RESPONSIBILITY

1. NEW BUSINESS

Ø Identifying and pursuing new business leads at the Branch Level

Ø Monitor customer service relationships and ensure they meet our standards.

Ø Effectively preparing the tender documents for the tenders the Company is participating in.

Ø Assist in product development and enhancement initiatives.

Ø Identifying, developing, and maintaining alternative distribution channels.

Ø Maintaining a new critical corporate accounts pipeline for the allocated accounts.

Ø Have strategies to close most of the quoted businesses.

Ø Take responsibility for managing quotations from the allocated accounts and ensure prompt turnaround times.

Ø Managing the process of declining quotes to ensure we do not damage intermediary relationships.

2. RETENTION/RENEWALS

Ø Maintaining existing relationships to protect existing books of business.

Ø Work closely with underwriters to achieve the budgeted retention ratios.

Ø Liaise with underwriters to ensure renewal notices/listings are sent to clients.

Ø Follow up on renewal of key accounts together with underwriters.

Ø Provide feedback to the underwriting, claims, and finance department to maintain quality service and standards

3. INTERMEDIARY COMMUNICATION AND RELATIONSHIP

Ø Coordinating and disseminating corporate marketing strategies to the identified distribution channels.

Ø Undertake market visitations and visitation reports to be uploaded to the Sales Folder and reviewed weekly.

Ø Assist in implementing a Quarterly Training Plan for key intermediaries and their staff.

Ø Assist in managing and attending intermediary functions at the Branch levels

4. MARKETING ACTIVITIES

Ø Assist in preparing Business Development strategies and conducting market research within and outside the Company.

Ø Establish and build new relationships with existing and potential clients that meet the Company's underwriting criteria.

Ø Assist in periodic review of business development policies and procedures to ensure their relevance to the business strategy and changing organizational needs.

Ø Assist in undertaking and championing all the marketing activities of the Company at the Branch

Ø Ensure compliance with the company brand guidelines.

Ø Ensure excellent service to clients.

5. CREDIT CONTROL

Ø Assist in collecting outstanding premiums for the allocated accounts.

Ø Track debt position weekly and ensure no premiums go beyond the set timeline.

Ø Liaise with Finance Department to provide monthly statements and discuss the receivables position with the allocated intermediaries.

6. SERVICE ISSUES MANAGEMENT

Ø Review service status and monitor achievement of service standards for your allocated intermediaries and clients.

Ø Liaise with all heads of departments to improve service turnaround times and enhance service where required.

7. AUDIT & COMPLIANCE

Ø  Ensure adherence to regulatory, audit, and compliance requirements.

8. SELF-DEVELOPMENT

Ø Keep well updated on the necessary work guidelines.

Ø Undertake necessary training to build up technical, among other skills.