Pipeline Support Engineer

Job Description:

Job Description:

Position: Pipeline Support Engineer

Work Location: Remote

Mode of Interview: MS Teams

Year of Experience: 4 to 8 Years

Technical Skills:

Software Delivery and Cloud Platform Service Support

Functions:

Jenkins Administration:

• Manage and administer Jenkins for efficient software delivery.
• Troubleshoot Jenkins-related issues.
• Provision access requests in Jenkins.

Bitbucket Administration:

• Administer Bitbucket repositories.
• Create new repositories in Bitbucket.
• Provide support for Bitbucket-related inquiries.

Puppet Administration:

• Administer Puppet for configuration management.
• Act as an escalation point for Puppet deployment, troubleshooting, and support.

Artifactory Administration:

• Administer Artifactory for artifact management.
• Handle support and troubleshooting for Artifactory.

Access Management:

• Provision access requests in Jenkins.
• Ensure proper access controls for various tools.

DevOps Escalation Point of Contact:

• Act as a point of contact for deployment, troubleshooting, and support in the DevOps pipeline.

End User Tools Support:

• Provide support for end-user tools such as Jenkins, Bitbucket, Puppet, Artifactory, etc.

Tools Upgrades/Patching:

• Perform upgrades and patching for Bitbucket, Jenkins, and CICD EKS Cluster.

AMI Pipeline Support:

• Provide support for Amazon Machine Image (AMI) pipelines.
• Cloud Tools Licensing and Certificate
• Manage licensing and certificates for various cloud tools.

Compliance and Audits:

• Ensure compliance and handle audits related to cloud technologies.

ECS / EKS / Containers Escalation Support:

• Act as Tier 3 support for escalated issues related to Elastic Container Service (ECS), Elastic Kubernetes Service (EKS), and Containers.