MDLZ PRINT SUPPORT SPECIALIST

MDLZ PRINT SUPPORT SPECIALIST

2 Nos.
58702
Full Time
2.0 Year(s) To 9.0 Year(s)
1.00 LPA TO 12.00 LPA
IT- Hardware/Embedded/VLSI/Telecom
IT-Hardware/Networking
Job Description:

Please find the details below

 

Position :MLDZ print Support Specialist 

Location :Mumbai

Experience requirement : 2+ Years

 

 

Job Description

 

   Manage IMACD (Install, Move, Add, Change, Decommission) for Office Printers, interacting with internal teams (Onsite Services, network), Print support partner and 3rd party vendors

  1. Coordinate with internal MDLZ teams and print support partner for incidents and requests raised by users for printers
  2. Responds to end-users support requests and ensures that they are resolved quickly, accurately, and professionally.
  3. Escalate major issues to the Print Lead.
  4. Keeps the end user up to date on the progress of problem resolution.
  5. Provides end users with detailed knowledge and documents with complete trouble shooting information.
  6. Works with print support partner to ensure that the service level agreements are achieved.
  7. Documents and Maintains printer fleet tools/databases.

 

QUALIFICATIONS (Education, Experience and Certifications)

ü  Graduate, with additional education preferred.

ü  IT Help Desk Support experience (application & hardware support)

ü  Technical Training & Certification

ü  Minimum 2 years of IT experience

 

DESIRED SKILLS

ü  Good communication skills, verbal and written is a must

ü  Ability to learn quickly

ü  Ability to think out of the box, come up with ideas to improve the processes

ü  Willingness to produce the highest quality work possible

 

Company Profile

---s is industry leader in Managed --- ---s and system integration. We offer an integrated portfolio of solutions combining the power of cutting-edge technology in Automation, Cloud, Cybersecur---y & Dig---al.

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