Head of Operations

Job Description:

1. Lead and manage the overall operations of the retail hypermarket, including supply chain, logistics, store operations, and customer service.
2. Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
3. Oversee the inventory management and replenishment processes to ensure optimal stock levels and minimize waste.
4. Manage relationships with suppliers and vendors to ensure timely delivery of goods and services.
5. Develop and maintain operational budgets and financial reports.
6. Hire, train, and manage a team of operations personnel, including supervisors and managers.
7. Implement and maintain health and safety policies and procedures to ensure a safe working environment for employees and customers.
8. Respond to customer complaints and resolve issues in a timely and professional manner.
9. Stay up-to-date with industry trends and market conditions to identify new opportunities for growth and innovation.
10. Collaborate with other departments, including marketing, sales, human resources, learning and development, security, business intelligence, and finance, to ensure alignment and coordination across the company.
11. Ensure compliance with all legal and regulatory requirements related to operations.

Participate and collaborate with our store development teams for new store planning, layouts, manpower planning, process development, and rollout.